FAQ

Frequently Asked Questions

Have questions about ordering from Chyna Printz? You’re in the right place! Below are answers to our most frequently asked questions about custom products, bulk orders, artwork, payments, production and delivery.

If you don’t see your question below, please contact us at sjonte@chynaprintz.com.

What products does Chyna Printz offer?

Chyna Printz specializes in custom apparel, branded merchandise and personalized products, including:

  • Custom T-shirts

  • Embroidered polos and apparel

  • Hoodies, sweatshirts and jackets

  • Hats and headwear

  • Tumblers, mugs and drinkware

  • Bags and promotional products

  • Business cards, thank-you cards and stickers

  • Banners, table covers and event displays

  • Graduation apparel

  • Church, school and organization merchandise

  • Sorority and fraternity merchandise

  • Business branding packages

  • Specialty and personalized gifts

Don’t see what you need? Submit a request and tell us about your project.

How do I place a custom or bulk order?

Complete our Custom & Bulk Order Request form with your product details, estimated quantity, preferred colors, sizes, needed-by date and any available artwork.

After reviewing your request, we will contact you within 1–2 business days with questions, recommendations or next steps.

Submitting the form does not confirm your order. Your order is confirmed only after your quote has been approved and the required payment has been received.

Is there a minimum order quantity?

Minimum quantities may vary depending on the product, printing method and design. Some products can be ordered individually, while bulk pricing or certain decoration methods may require a minimum quantity.

Include your estimated quantity on the request form, and we’ll recommend the best option for your project.

Do you offer bulk-order discounts?

Yes. Bulk pricing may be available based on the product, quantity, design, print locations and decoration method.

To receive accurate pricing, submit a Custom & Bulk Order Request with as much information as possible.

How much will my order cost?

Every custom project is different. Pricing depends on factors such as:

  • Product type and brand

  • Quantity

  • Garment sizes

  • Number of print locations

  • Design complexity

  • Printing or decoration method

  • Artwork assistance

  • Shipping or delivery requirements

  • Requested completion date

A personalized quote will be provided after we review your order request.

How long will my order take?

Turnaround time varies based on the product, quantity, design requirements, material availability and current production schedule.

Your requested completion date is not guaranteed until Chyna Printz reviews and approves your project. We recommend ordering as early as possible, especially for large orders, special events and holidays.

Production time begins after your quote is approved, payment is received and all artwork and order details have been finalized.

Do you accept rush orders?

Rush orders may be accepted depending on product availability and our current production schedule. Additional rush fees may apply.

Please include your exact needed-by date when submitting your request. We will let you know whether we can accommodate it before your order is confirmed.

Can you create a design for me?

Yes! Design assistance may be available if you need help creating or preparing artwork for your order.

Design fees may apply depending on the amount of work required. Please select “Yes, I need design help” on the Custom & Bulk Order Request form and describe your idea in detail.

What type of artwork should I upload?

For the best print quality, we prefer high-resolution files in one of the following formats:

  • PNG with a transparent background

  • SVG

  • PDF

  • Other print-ready vector files when available

You may also upload JPG images or inspiration photos. Low-resolution, blurry, pixelated or screenshot-quality artwork may need to be recreated before printing, and an artwork fee may apply.

Will I receive a proof before production?

When applicable, a digital proof will be provided for your approval before production begins.

Please carefully review all spelling, colors, sizes, placement and design details. Chyna Printz is not responsible for errors approved by the customer.

Colors may appear slightly different in person due to differences between screens, printers, materials and production methods.

What payment methods do you accept?

Available payment options will be provided with your quote or invoice.

Custom orders are not confirmed or added to the production schedule until the required payment has been received.

Can I make changes after approving my order?

Contact us immediately if you need to request a change.

Changes may be possible before production begins. Once products have been ordered, artwork has been finalized or production has started, changes may not be possible and additional fees may apply.

Can I cancel my custom order?

Because custom products are created specifically for you, cancellation options are limited after payment, product ordering, artwork preparation or production has begun.

Contact us as soon as possible if you need to request a cancellation. Any approved refund may be reduced by costs already incurred for products, artwork, processing or production.

Do you offer local pickup and shipping?

Yes. Available options include:

  • Local pickup

  • Shipping

Shipping charges are added to the final quote. Pickup instructions and shipping details will be provided after your order is confirmed.

Please make sure your shipping address is correct. Chyna Printz is not responsible for delays caused by the shipping carrier, weather, incorrect addresses or other circumstances outside our control.

Do you accept returns or exchanges?

Because custom and personalized products are made specifically for each customer, they are generally not eligible for returns or exchanges.

Please inspect your order as soon as you receive it. If you believe your order is defective or does not match the approved order details, contact us within [3 business days] of receiving it and include clear photographs of the issue.

We will review the concern and determine the appropriate resolution. Normal variations in color, print placement and product sizing are not considered defects.

What if I ordered the wrong size?

Customers are responsible for reviewing and submitting the correct sizes before approving an order. Custom items cannot generally be exchanged because the incorrect size was selected.

Sizing can vary between brands and styles, so please request or review the appropriate size chart before final approval.

Can I provide my own garments or products?

Customer-supplied items may be accepted for certain projects with prior approval.

Chyna Printz is not responsible for replacing customer-supplied items that are damaged during production due to hidden defects, material limitations or unexpected reactions to heat, ink, embroidery or other decoration methods.

Please contact us before purchasing or delivering any items.

Do you recreate copyrighted or trademarked designs?

Customers are responsible for having permission to use any submitted logos, characters, photographs, trademarks or copyrighted material.

Chyna Printz reserves the right to decline any artwork or order that may violate intellectual-property rights or is otherwise unsuitable for production.

How will I know the status of my order?

We will communicate with you using the email address or phone number provided with your request.

Please respond promptly to questions and proof-approval requests. Delayed responses may affect your completion date.

How do I get started?

Click Custom & Bulk Orders in the website menu and complete the request form.

Please include as much information as possible so we can accurately review your project. We’ll contact you within 1–2 business days with the next steps.